Get in Touch With Us
Got a question about a sweepstakes casino review, spotted something that needs updating, or want to suggest a platform for us to look at? This page explains the best way to reach us and what happens once you do.
How to Contact Best Social Casinos
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to close out enquiries. Where possible, tell us what your message is about in a line or two upfront; it helps us route it to the right person and answer more quickly.
We generally aim to respond within a couple of working days, though this can stretch a little during busier periods, particularly when new sweepstakes casino launches or promotional cycles keep the inbox fuller than usual.
What Readers Usually Contact Us About
We cover a fast-moving corner of the online gaming world, so the reasons people write in vary quite a bit. Common topics include:
- Questions about how sweepstakes casinos work — including the Gold Coins and Sweepstakes Coins model, how the free entry method works, or how redemption thresholds tend to operate.
- Corrections — welcome offers, eligible states, and redemption terms at new sweeps casinos change often. If you notice something on our site that looks out of date, we want to know so we can check it.
- Suggestions for coverage — if there's a new sweepstakes casino you've come across that we haven't reviewed yet, or a state-specific question we haven't addressed, let us know what you'd find useful.
- Feedback on our reviews — whether it's about how we've ranked a site or how we've explained a particular feature, honest reader feedback shapes how we cover this space.
- Partnership or editorial enquiries — if you represent an operator or a relevant organisation and would like to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about play habits — if you or someone you know is finding it hard to keep gaming sessions casual, mention this in your message and we'll point you toward general responsible-play resources.
What We Can't Help With
We're an independent research and comparison site, not an operator. That means we can't access anyone's player account, process a coin redemption, verify an identity submission, or resolve a billing dispute with a specific platform. Those requests need to go directly to the sweepstakes casino's own support team, who can see account-level details we simply don't have. What we can help with is context: explaining how redemption, identity verification, or state eligibility generally works across the industry, and pointing you toward the terms you should be checking with the operator directly.
We also don't provide legal advice on whether a particular sweepstakes casino is permitted in your state. Rules vary by jurisdiction, operators frequently adjust which states they serve, and laws in this area continue to change. If you have a specific legal question about availability where you live, the operator's own terms and your state's current regulations are the accurate source, not a general comparison article.
Before You Write In
A few things are worth checking first, since they cover most of the questions we receive:
- If your question is about a specific operator's welcome offer, eligible states, or redemption process, check that operator's own terms and conditions page first — details there are the most current.
- If you're weighing up which sweepstakes casino to try, our reviews of options like Spinblitz, Casino.Click, and Free Spins cover headline offers and material conditions side by side, which may answer your question faster than waiting on a reply.
- If you're outside the US or looking at options for markets where sweepstakes casinos aren't available, our page on trusted non-GamStop casinos in the UK covers a different regulatory setup that might be more relevant.
How We Use Your Feedback
We keep our content updated as sweepstakes casinos launch, adjust their offers, or change which states they serve, and reader messages are one of the ways we catch changes we might otherwise miss. If something you've read here turned out to be inaccurate or led you to expect something an operator didn't deliver, we'd genuinely like to know — it helps us keep the site useful for the next reader.
Thanks for taking the time to read this far. We look forward to hearing from you.